Shipping Policy

At Merlin Lamps, we ship products directly from our overseas manufacturing facilities to customers throughout the United States. Processing and delivery times vary by product category. Please review the information below before placing your order.

1. Shipping Destinations & Methods

We ship to all U.S. states and offer free standard ocean shipping on all U.S. orders.

Ocean freight is our default shipping method. Express air shipping may be available for lighting orders; please contact us to confirm availability before ordering.

2. Lighting Orders

The following estimated timeframes apply to lighting products:

• Order Processing: 1–7 business days.
• Standard Ocean Shipping: 4–5 weeks after dispatch.
• Express Air Shipping: 7–14 business days after dispatch, when available.

The total estimated delivery time consists of order processing plus the selected shipping timeframe. Shipping transit times do not include order processing.

Furniture orders follow the separate schedule below.

3. Furniture Orders — Shipping & Delivery

Furniture orders require additional production time before shipment and are delivered by ocean freight.

• Order Processing: 1–2 business days.
• Production: 20–25 business days.
• Ocean Freight & Final Delivery: 20–35 business days after dispatch.

Total estimated time from order placement to delivery: 41–62 business days, including processing, production, ocean freight, and final delivery.

The 20–35-business-day shipping estimate begins after your furniture has been dispatched. It does not begin on the date you place your order.

All timeframes are estimates, not guaranteed delivery dates. Production schedules, customs clearance, shipping conditions, holidays, and local delivery arrangements may affect the actual delivery date.

4. Shipping Charges & Taxes

• Standard Ocean Shipping: Free for all U.S. orders. Applicable import taxes and duties are included for orders shipped by ocean freight.
• Express Air Shipping: Customers are responsible for applicable import taxes, duties, and customs charges.

Please contact us before ordering if you need clarification about the shipping method or charges applicable to your order.

5. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information. Depending on the shipping method and destination, delivery may be handled by UPS, FedEx, USPS, DHL, or our freight partners.

If you need assistance with tracking or delivery updates, please contact us with your order number.

6. Cancellations & Returns

You may cancel your order at any time before it has been shipped and receive a full refund, with no cancellation fees. This applies to both lighting and furniture orders.

Once your order has been shipped, it can no longer be cancelled. Any return request after shipment will be handled according to our Refund Policy.

To request a cancellation or return, please contact info@merlinlamps.com and include your order number.

7. Additional Information

• Business days exclude weekends and public holidays.
• All processing, production, and transit timeframes are estimates.
• Light fixtures may require assembly after delivery. Assembly services and related costs are not included.
• If you are ordering for a time-sensitive project, please contact us before placing your order to discuss the estimated schedule.

8. Contact Us

For questions about processing, production, shipping, or delivery, please contact:

Email: info@merlinlamps.com
Phone: +1 (302) 525-1810