Return & Refund Policy

Merlinlamps offers a 30-day free return service for all eligible products. If you're not completely satisfied with your purchase, we're here to help.

1. Return Conditions

  • The returned product must be in its original packaging, unopened, and unused.
  • Returns must be requested within 30 days from the purchase date.
  • The item should have no missing parts.
  • Customized items are not eligible for return.

2. Manufacturer Defects or Shipping Damage

  • If your item has a manufacturer defect or was damaged during shipping, please contact us within 48 hours of receiving the item.
  • You will need to provide photos and videos of the defect or damage for verification.
  • For verified defects or shipping damage, we offer a 100% refund or replacement.

3. Returns for Change of Mind or Size

  • If you simply change your mind or want a different size, you can still return the item.
  • You will be responsible for both return shipping costs:
  • Shipping costs from our factory to your address.
  • Return shipping costs to our warehouse.

4. Return Process

  • Please contact our customer service with your order number and reason for return.
  • We will guide you through the return process. Return shipping costs are the responsibility of the customer unless the item is defective.
  • Once we receive the returned item and confirm that it meets the return conditions, we will process the refund.

5. Refund Method

  • Refunds will be issued to the original payment method.
  • The refund process typically takes 5-10 business days, but may vary depending on the payment platform.

6. Order Cancellation

  • You can cancel your order for free within 24 hours of placing it.
  • If you cancel after 24 hours, a 30% cancellation fee and material costs will apply.
  • If the product is already in production, or the order is ready for shipment, you will need to pay for all material costs. Please contact customer service for specific amounts.
  • If you cancel after the item has been shipped, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.

7. Non-returnable Fixtures

Please note that all large fixtures in the store are non-returnable and non-exchangeable.

Contact Us

If you have any questions or need assistance, please don't hesitate to contact us:

Phone:+1 (302) 525-1810

Email:info@merlinlamps.com

Service Hours : Mon to Sat 9:00AM - 5:00PM

Contact Us